Privacy Policy
Endless ("Company," "we," or "our") is committed to protecting your privacy. Our policy is to respect your privacy and comply with all applicable laws and regulations governing any personal information we may collect about you, including through our website and other websites we own and operate (collectively referred to as the "Platform"). This Privacy Policy ("Policy") outlines the Company's practices for collecting, processing, and managing data in connection with the services ("Services") offered on the Platform. By using our Platform, you agree to the collection, use, and disclosure of your personal information in accordance with this Policy.
If our Platform includes links to third-party websites and services, please be aware that these websites and services have their own privacy policies. After clicking on any third-party content, you should review the privacy policies they provide to understand how they collect and use personal information. This Privacy Policy does not apply to any activities that occur once you leave our Platform.
I. Information We Collect
Information You Provide to Us Directly
When you use the services on our Platform, you may provide personal information directly to us (e.g., details provided when connecting your wallet to the Platform). We store such personal information in our systems and process it for the purposes described in this Privacy Policy. Depending on the service, the personal information we collect will relate to the service being provided and may include the following non-personally identifiable information, in full or in part:
Your public blockchain wallet address;
The amount of any assets involved in transactions; and
Any other information necessary for verification or participation in the services provided. We may also collect personal information when you communicate with us, such as your name, email address, and any other information you voluntarily provide.
Information Generated While Using Our Services
Information generated while you use our services may be retained to:
Protect the safety and well-being of our users;
Safeguard the rights and property associated with our services;
Conduct research;
Operate, improve, personalize, and optimize our services and user experience, including using analytics;
Manage and deliver advertising. Where required by law, we will obtain your consent for these actions.
Cookies and Other Automatic Information Collection
We use cookies and other similar technologies (e.g., beacons, pixel tags, clear GIFs, and device identifiers). These technologies are used by us, our service providers, and business partners to process information, which may include:
IP address;
Type of computer or mobile device used;
Platform type (e.g., Apple iOS or Android);
Version of your operating system;
Screen resolution of your display;
Mobile device identifiers, such as MAC address, Apple Advertising Identifier (IDFA), and/or Android Advertising ID (AAID);
Application performance and debugging information;
Browser type and language;
Referring and exit pages or URLs;
Clicks on application features or web pages;
Time spent on application features or web pages;
Domain names;
Landing pages;
Pages viewed and their sequence; and/or
Your progress within our services and the date and time of activities.
II. Processing and Use of Your Personal Information
We only collect and use your personal information when there is a legitimate reason to do so. The most common scenarios in which we use your personal data are as follows:
Providing our services and creating accounts for these services
Monitoring and maintaining the security and integrity of our platform
Improving, optimizing, and personalizing our services and user experience
Communicating with you about the services you are using
Customer service and managing user communications, including technical support
Protecting the safety and health of users and others
Processing sensitive or special categories of personal information you provide to us
Maintaining our business operations, including any business transformations such as mergers, acquisitions by other companies, or the sale of all or part of our assets
Ensuring security, preventing fraud or potential illegal activities, and enforcing applicable terms of service
Cooperating with public authorities and law enforcement, as permitted or required by law
Protecting our rights, including complying with applicable legal obligations, resolving potential disputes, and managing agreements with third parties
III. Disclosure of Personal Information to Third Parties
We share your personal data with our third-party service providers, agents, subcontractors and other associated organizations, our group companies, and affiliates (as described below) in order to complete tasks and provide the Platform and Services to you on our behalf. When using third party service providers, they are required to respect the security of your personal data and to treat it in accordance with the law. We may disclose personal information to:
a parent, subsidiary, or affiliate of the Company
third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, or services
third parties to collect and process data
an entity that buys, or to which we transfer all or substantially all of our assets and business
IV. SECURITY OF YOUR PERSONAL INFORMATION
We implement reasonable and appropriate security measures to help protect the security of your information both online and offline and to ensure that your data is treated securely and in accordance with this Privacy Policy. These measures vary based upon the sensitivity of your information. It is important that you protect and maintain the security of your personal information, including the secure storage of any keys or other wallet data used to access your crypto assets. While we take precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and we cannot guarantee the security of your information while it is being transmitted to our Service. Any transmission is at your own risk.
V. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
How long we retain your personal information depends on why we collected it and how we use it, but we will not retain your personal information for longer than is necessary to provide you with the Services or for our legal requirements. We will retain personal information that is connected with your account and/or the Services you use from us for as long as you are actively using Services on the Platform. However, you acknowledge that we may retain some information after you have ceased to use the Platform’s Services where necessary to enable us to meet our legal obligations or to exercise, defend, or establish our rights.
VI. YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You may choose to reject cookies and certain other tracking technologies by changing the setting of your browser. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Platform or the products and/or services offered on or through it. You may also request details of the personal information that we hold about you.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission and Unsubscribing: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by opting out of the promotional communications or contacting us using the details below. To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is manifestly unfounded or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Period for replying to a legitimate request: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Not withstanding the above, we cannot edit or delete any information that is stored on a blockchain as we do not have custody or control over any blockchains. The information stored on the blockchain may include purchases, sales, and transfers related to any blockchain address associated with you.
VII. CHILDREN’S PRIVACY
The Platform is not directed to children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has uploaded personal information to our Platform without your consent, you may contact us. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account if applicable.
VIII. BUSINESS TRANSFERS
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this Privacy Policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
IX. INTERNATIONAL TRANSFERS
All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States, members of the European Union, or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.
X. LIMITS OF OUR POLICY
Our Platform may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
XI. CHANGES TO THIS POLICY
At our discretion, we may change this Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Policy, we will post the changes here at the same link by which you are accessing this Policy, and if the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) with details of the changes. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
XII. SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS
This Supplemental Notice for California Residents only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (the “CCPA”). The CCPA provides California residents with the right to know what categories of personal information we have collected about them, and whether we disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information by visiting: https://www.oag.ca.gov/privacy/ccpa.
XIII. SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties who intend to license or sell that personal information. You can exercise this right by contacting us with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.
XIV. YOUR RIGHTS AS A DATA SUBJECT (GDPR)
You have certain rights under applicable legislation, and in particular under Regulation EU 2016/679 (General Data Protection Regulation or ‘GDPR’). You can find out more about the GDPR and your rights by accessing the European Commission’s website.
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